REFUNDS AND RETURNS OVERVIEW
The Walking The Text Shop is powered by Printify. Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.
NOTE:
- Refunds are issued to your Printify account balance. You can withdraw this amount to transfer it back to the original payment method. However, if your selected billing currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that Printify will not be held responsible and will not offer reprints or refunds if the wrong size or color was ordered. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG (DIRECT TO GARMENT PRINTING) products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@walkingthetext.com.
NEED HELP?
Contact us at hello@walkingthetext.com for questions related to refunds and returns.